1.Is the wigs made of 100% human hair?
YES. All of our lace wigs are made of 100% Indian Remy human hair and you can treat it as your own hair.
2.What is Lace Front Wig and Full Lace Wig?
Lace Front Wig: "Lace Front Wig" or Front Lace Wig only has lace in the front of the wig and the remainder of the wig is made from a regular netted wig cap or other materials such as thin-skin. You are not able to wear a front lace wig in high up dos or ponytails. Full Lace Wig: "Full Lace Wigs" are lace wigs which are designed with the entire wig cap being made from lace as well as lace all around the perimeter of the wig. Full lace wigs allow you to wear your hair in high up dos and ponytails. Upon applying & adhering the lace wig, a flawless, natural and undetectable hairline is created.
3.What are Bleached Knots?
When a dark hair is tied to the base of a lace wig with a knot, you can see a dark dot on the skin, especially when the base is lace. Lace cannot hide the knot in the same way a monofilament base does. Bleached knots usually are only done at the front of the lace wig and it helps create the illusion that your hair is growing out of your head.
4.What does Density refer to?
The density refers to how thick the hair is and what density you order is really based on personal choice. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your styling preferences and individual profile.
5.How long I can expect the wig to last?
The life of your wig will depend on your use and care of it. If handled properly, it should last you about 6 months before needing hair added or a repair. If used as your main form of hair replacement and you are using daily, it is realistic to expect it to last 3-6 months before needing a repair or hair added.
6.If I place an order today, when will I receive it?
Normally we need 2 business days to process your order .and DHL/Fedex 1-5 business days and UPS is 1-6 business days. I am sorry at present we don't offer overnight shipping.
7.Is it safe to order on this site?
Secured Shopping To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.
VeriSign Certification 1) VeriSign Authentication Services is the SSL Certificate provider of choice for over 93% of the Fortune 500 and 97 of the world's 100 largest SSL-using banks.
2) The VeriSign seal is viewed up to 650 million times a day on more than 100,000 web sites in 165 countries and in search results on enabled browsers as well as partner shopping sites and product review pages.
3) VeriSign Authentication Services has issued over 2 million VeriSign? Identity Protection (VIP) credentials to consumers for strong authentication on a network of leading Web sites.
8.What is your exchange and refund policy?
How to Exchange Only eligible wigs can be exchanged. When you want to exchange the wig, please contact us first about the problem you met, we will try our best to solve it. If your problem can't be solved without exchange, we will be happy to accept it and add your name in our exchange system. You can then send the item back to the address on the original shipment. Exchange without contacting will be charged 10% handling fee.
Exchange Policy 1) If you are not happy with the wig, you can exchange the eligible item for FREE! Lacewigsbuy.com will waive the return shipping charges (10 dollars) for the first time. If you need to exchange the eligible item twice or above, all other extra fees including postages are on you. Our postage and handling is about $20-$30.
2) The same shipping information and shipping method submitted with your original order will apply for your exchange order, unless specified.
3) Any balance remaining after your exchange will be refunded to the PayPal account submitted with your original order.
Expedite the Exchange Process (Cross-ship)Need your exchange product now? Place a new order online or email allen4681@gmail.com . We will ship your new product without delay if you agree to have the new purchase paid with PayPal. Indicate the new order number on the Exchange Request Form and when we receive and process the eligible returned product, we'll issue a refund without restocking fees.
How to Return Only eligible wigs can be returned. Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can't be solved without return, we will be happy to accept it and add your name in our return system. You can then send the item back to the address on the original shipment. Return without communication will be rejected.
Return Policy We gladly accept returns on all eligible products. We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, a 30% restocking fee will be applied for all returned merchandise. Return postage is on buyer.
Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order.
